Shipping

All shipping is with DPD. At Monica Tolan we provide a premium service, our rates reflect this service. All shipping times do vary if the item is not in stock, in this case you will be notified of any delays to your order.

Returns

At Monica Tolan's we want you to be delighted every time you shop with us While our packaging contents are packed carefully to ensure they arrive as perfect and beautiful as when they left us, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact us so that we can arrange a free replacement at our next available delivery date, or a refund. Please note that you will need to email us a photo of the damaged contents in question within 72 hours of receipt of the box to be eligible for a refund. If we offer you a refund, we will refund you the full amount within 3 days. Please note that banks might take an additional 5-7 days to refund the amount to your card.